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Complaint form
If you have a direct business relationship with us, kindly provide your account number:
If you are not a customer of InCore Bank: For data protection reasons, InCore Bank is not allowed to provide information on certain matters to persons and companies who do not have a direct contractual relationship with InCore Bank. In this case, please contact your contractual partner directly.

Complaint description

For efficient processing of your complaint, please provide us with as detailed information as possible.

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InCore Bank Ltd., Zurich, Switzerland («InCore») will keep the information provided via this complaint form (the «Information») confidential, will only use the Information in connection with the complaint and will not send it or make it accessible to unauthorized third parties. The provider of the Information (the «Provider»), however, understands and acknowledges that the information will be processed and stored by InCore. Moreover, the Provider understands and acknowledges that InCore in some cases may disclose the identity of the Provider as well as the transmitted information  in case of investigations from a competent authority. Information regarding the protection of personal data can be found under Data Privacy.

As in every electronic transfer of data or use of electronic means of communications, it is possible that Information may be intercepted by third parties, lost, arrive late or incomplete, damaged, falsified or destroyed. InCore cannot provide any warranties that such incidents will not occur and particularly provides no warranties for the security and error-free transmission of Information. The Provider is fully aware of the hazards of electronic communication. 

Any liability of InCore in connection with the Information is excluded to the extent possible under applicable Swiss laws.

All legal relationships between InCore and the Provider are governed by Swiss law. The exclusive place of jurisdiction shall be Zurich, Switzerland.